Support
Most answers are below. If yours isn’t, email [email protected] with your iPhone model and what you tapped, and we’ll get back to you.
The sign-in email didn’t arrive
Signing in is only needed for the AI features and script backup. Recording and editing work without an account.
- Check your spam or promotions folder for the sign-in email.
- Open the link on the same iPhone that has SpeakHead installed. The link opens the app and signs you in.
- Still nothing after five minutes? Check the address for typos and request a new link.
The camera or microphone doesn’t work
SpeakHead needs both to record a video with sound. Open iPhone Settings → SpeakHead and turn on Camera and Microphone, then reopen the app.
If recording won’t start, check your free space: SpeakHead needs about 300 MB free before it starts a take, so a long video never stops halfway.
Captions say “No speech was recognised”
SpeakHead never invents captions, so a take that sounds silent to the transcriber gets none. Usually the fix is one of these:
- Play the take back and check you can hear yourself clearly. A covered microphone or a Bluetooth headset that dropped out records near silence.
- Record closer to the phone, away from loud music or wind.
- Tap Try again. Captions work in many languages and the language is detected automatically.
Saving to Photos
SpeakHead only asks to add to your library; it never reads your photos. If saving fails, open iPhone Settings → SpeakHead → Photos and choose Add Photos Only.
Pro and billing
- Restore Pro on a new phone: sign in with the same email, open the Pro page and tap Restore purchases.
- Cancel or change your plan: iPhone Settings → your name → Subscriptions → SpeakHead Pro. Cancel at least 24 hours before renewal to avoid the next charge. Cancelling during the free trial means you won’t be charged.
- Refunds: Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Delete your account
In the app: Settings → Account → Delete account. This removes your account, script backups, voice samples, usage history and any audio still being transcribed. It can’t be undone. Videos on your iPhone are not touched.
Deleting the account doesn’t cancel an Apple subscription; cancel that in iPhone Settings first.
Feedback and ideas
Found a bug or wish SpeakHead did something it doesn’t? Email [email protected] with your iPhone model and a screenshot if you can. We read every message. If SpeakHead helps you, a rating on the App Store helps other people find it.
Still stuck? Email [email protected]. Please don’t send passwords or payment details; we never need them.